I recently shipped a pup h it was pouring rain here, but they room it over to pet plus, to load her last. And she never was manifested or put on the plane. I'm super close to the Detroit airport & it us a hub for Debts, which Is nice because I do everything possible to avoid a connection flight. I never received a call either, it wasn't until the receiver called to say she was def not on her plane. They put her in pet first (by loading area) and she,just slept in her crate. Arrived 5 hours late. Our issue was she was never manifested, therefore no one had any idea where she was for a good bit of time.
With delivering or handling of pups, sometimes takes a while to get checked in depending who is behind the desk. I make sure my pups are ziptied and settled nicely before leaving. They have climate... more
The carrier isn't even booking, holding or loading the cargo. In Indianapolis all live animal cargo leave through the same office staffed by Quantum Aviation regardless if it is United/Continental or ... more
I use Delta a lot also because they open earlier than the other option (Alaska). I had one issue with them during my first litter in 2010 but I know they stepped up safety protocols (for example,... more
I have had no choice. All of the puppies I've shipped have gone to the East coast, and Continental's Cargo area in Billings, MT doesn't open until 8 am, with the flights leaving at 6 am. We only have ... more